WELCOME TO THE KLARE ROSE EXPERIENCE 🌹

 

Thank you for choosing Klare Rose Kollections! We appreciate every order and every customer who trusts us with their beauty experience.

Whether you are shopping for everyday hair, a birthday, vacation, special event, or a new addition to your collection, our goal is to provide beautiful, luxury-quality hair you will love wearing again and again.

Please review this policy before placing your order. After orders are placed you are confirming you have read and agreed to the below terms.

Some lengths and signature colors are prepared especially for you and may require additional processing time.

Thank you for shopping Klare Rose Kollections — where luxury hair meets the Klare Rose experience. 🌹

BEFORE YOU ORDER

Custom and Made-to-Order Items

Some products are prepared specifically for each customer.

The following items may require additional processing time please contact store to

Make sure to call & see availability if needed right away:

● Bundles and wigs that are 28 inches or longer

● Custom-colored wigs

● Balayage blonde extensions 26 or longer 

● Specialty colors

● Other made-to-order items

Custom orders generally require approximately 7–10 business days for processing before shipment.

Great hair is worth the wait, and we appreciate you trusting Klare Rose Kollections with your look.

Please Plan Ahead

We recommend placing your order well in advance of:

● Vacations

● Birthdays

● Weddings

● Hair installations

● Photoshoots

● Special events

● Other important deadlines

Business days do not include weekends or holidays.

ORDER PROCESSING AND SHIPPING

Processing Times

Standard processing time is approximately 3–7 business days.

During sales, holidays, and other high-demand periods, processing may take approximately 7–14 business days.

Orders are processed in the order they are received. Processing time does not include carrier transit time.

If an item is unexpectedly backordered, we will contact you using the information provided with your order.

Tracking Information

Tracking information will be sent to the email address or contact information provided at checkout once your order has shipped.

Please note:

● Tracking numbers are not issued immediately after an order is placed.

● Processing must be completed before an order ships.

● Carrier transit time begins after the order has shipped.

Shipping and Delivery Delays

Klare Rose Kollections is not responsible for shipping or delivery delays caused by:

● Weather

● Holidays

● Natural disasters

● Carrier disruptions

● Other circumstances outside our reasonable control

SHIPPING ADDRESS RESPONSIBILITIES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order!!!

Klare Rose Kollections is not responsible for delivery problems caused by an:

● Incorrect address

● Incomplete address

● Outdated address

If an order is returned to us as undeliverable, additional shipping charges may apply before the order can be shipped again.

LOST, STOLEN, OR DAMAGED PACKAGES

Once an order has been transferred to the shipping carrier, customers are responsible for monitoring the tracking information provided.

Klare Rose Kollections is not responsible for packages that are:

● Lost

● Stolen

● Damaged in transit

● Refused

● Unclaimed

● Returned because of an incorrect or incomplete address

● Marked “Delivered” by the carrier but later reported missing or stolen

These limitations apply except to the extent required by applicable law.

If Your Package Is Missing or Damaged

If your package is lost, stolen, damaged, or marked “Delivered” but cannot be located:

1. Contact the shipping carrier promptly.

2. Request a carrier claim or investigation.

3. Provide any requested documentation.

4. Contact Klare Rose Kollections if additional order information is needed by email or number on website.

A carrier’s delivery confirmation may be used as evidence that the order was delivered to the shipping address provided at checkout.

Refunds or replacements for lost, stolen, damaged, or missing packages are not automatically guaranteed. Each situation may be reviewed individually based on:

● Order records

● Tracking information

● Carrier findings

● Delivery confirmation

● Applicable shipping insurance

If shipping insurance was purchased or included with your order, claims must be submitted according to the insurance provider’s procedures.

RETURNS AND REFUNDS

Reporting an Issue

Due to the hygienic nature of hair products, any return request or order issue must be reported to Klare Rose Kollections within 2 business days of confirmed delivery By phone & Email listed on Website.

Please contact us promptly so we can review the matter.

Return Eligibility

To be considered for a return or store credit , merchandise must:

● Be returned in the exact condition in which it was received

● Include the original packaging

● Remain unused and unaltered

● Be returned within the applicable timeframe provided by Klare Rose Kollections

All merchandise is inspected before shipment to ensure it meets our quality standards.

Items That Are Not Eligible for Returnor Refund

Hair is not eligible for return or refund if it has been:

● Worn

● Installed

● Washed

● Cut

● Colored

● Bleached

● Toned

● Chemically processed

● Heat styled

● Excessively brushed or combed

● Otherwise altered or used

Final Sale Items

The following items are FINAL SALE:

● Custom-colored hair

● Custom wigs

● Balayage extensions or blonde units

● Specialty colors

● Other made-to-order items

Final-sale items may only be reviewed if Klare Rose Kollections determines that an incorrect item was sent or that a qualifying defect exists.

CUSTOMER SERVICE

Customers are encouraged to contact Klare Rose Kollections Customer Service Email info@klarerosekollections.com first regarding any order concern. This gives us an opportunity to review the issue and work toward an appropriate resolution.

When contacting us, please include:

● Your full name

● Your order number

● A description of the issue

● Any relevant photos or documentation

CHARGEBACKS AND PAYMENT DISPUTES

By completing a purchase, the customer acknowledges this Shipping, Refund & Return Policy.

If a payment dispute or chargeback is filed, Klare Rose Kollections may provide relevant documentation to the payment processor or financial institution, including:

● Order records

● Customer communications

● Shipping information

● Tracking records

● Delivery confirmation

● Evidence of the customer’s acceptance of applicable store policies

Please contact Klare Rose Kollections Customer Service _  info@klarerosekollections.com or 832-304-0767 before initiating a payment dispute so we have an opportunity to review your concern.

THANK YOU FOR SHOPPING WITH KRK❤️

Thank you for shopping Klare Rose Kollections. We appreciate every purchase, referral, and customer who chooses to wear our hair.

Find your perfect length, choose your favorite look, and let Klare Rose do the rest. 🌹